Design yoursCoolit customer guide
Shipping, changes & returns
Confirm delivery and custom-order details before payment.
Delivery planning
Provide your delivery city, state, ZIP and requested date. Multi-location requests should include the number of destinations and quantities per destination. Requested dates are planning inputs until Coolit confirms the schedule in writing.
Shipping charges and tracking
Shipping charges are stated in the priced quote. The quoted production and delivery timing depends on its specified approval and payment conditions. When the order is marked shipped, carrier and tracking information appears on your private request page.
Changes or cancellations
Contact Coolit with the request reference as soon as a change or cancellation is needed. Work already approved, purchased or produced may affect available options and costs. Any cancellation charges or limits must be disclosed and agreed in the order-specific quote or invoice before payment.
Damaged, incorrect or defective goods
Keep the packaging and take clear photographs of the product and shipping label. Contact Coolit with your reference, affected quantity and description so the issue can be reviewed. Return authorization, replacement or refund arrangements are confirmed for the individual order. Do not send goods to an unconfirmed return address.
Custom production
Confirm the applicable custom-product return terms before accepting the invoice. The website does not promise a universal return window or refund amount. Your accepted terms and applicable consumer rights govern the order.
Your artwork. Your configuration.