Design yoursCoolit customer guide
Frequently asked questions
Practical answers for custom Coolit orders.
What is the minimum order?
Custom requests begin at 50 units. Enter the total quantity you need; the team reviews the applicable production and pricing tier.
Which files can I upload?
The design studio accepts up to three PNG, JPG or WEBP images, each up to 3 MB. Use a transparent PNG for a clean preview. Production may require higher-resolution or vector originals; the team confirms this during proof preparation.
Does the 3D preview show the final product?
It shows an illustrative neck-chiller shape with your artwork. Material color, product dimensions, print area and placement must be confirmed in the production proof.
When do I see my price?
Submit a request and retain its private link. Your itemized price and proof appear after review. There is no automatic charge at submission.
How do I approve or request changes?
Open your private request page. When a quote and proof are ready, review both and approve them or describe the changes you need. New revisions require fresh approval.
Can I use another device?
Yes. Open your complete private request link on that device. Local studio drafts stay in the browser where you saved them, while submitted artwork and requests are stored with your request.
Can I reorder?
Use Start a new order with this artwork on your request page. It restores the artwork in the studio for a new configuration. Recheck placement; the new order gets its own quote and proof.
How do I pay?
After approval, Coolit can attach a Stripe, PayPal or Square payment link to your request. The business verifies the payment before production. No card details are entered on this website.
Will I receive automatic emails?
Automatic notifications are not enabled in this release. Save your private link and return to check status. Business contact information is available on the Contact page when configured.
Your artwork. Your configuration.